Louis Vuitton Bilingual Client Advisor

Louis Vuitton, a prestigious entity within the Fashion & Leather Goods sector, is renowned for its commitment to fostering an inclusive and equitable workplace. As part of the esteemed LVMH conglomerate, Louis Vuitton offers a dynamic environment where employees are encouraged to thrive and contribute to the brand's legacy of luxury and innovation.

1. Provide exceptional client service through accurate handling of inquiries related to Louis Vuitton products, services, and client escalations via email, chat, WhatsApp, and phone.
2. Achieve key performance metrics including sales, productivity, and quality while maintaining high operational standards.
3. Utilize key systems such as Salesforce, Iconics Icons, Catalog, LV website, UPS, X-store, Product Library, and logistic tools efficiently.
4. Assist clients with an entrepreneurial spirit, focusing on quality expectations and urgency.
5. Maintain exemplary service leadership in phone quality, complaint resolution, product awareness, and store relations.
6. Stay informed on product, company, and departmental information and initiatives.
7. Build and maintain clientele to enhance relationships and brand loyalty.
8. Document 100% of client calls to track customer inquiries and feedback using CRM software.
9. Participate in departmental trainings and initiatives.

1. Fluency in Spanish and English, both verbal and written.
2. 3 to 5 years of customer service experience.

1. Exceptional customer service and communication skills.
2. Ability to handle multiple systems simultaneously while engaging with clients.
3. Strong problem-solving and complaint resolution abilities.
4. Technical proficiency with CRM software and digital tools.

A minimum of 3 years of experience in customer service is required, ideally within a luxury or retail environment.

Louis Vuitton provides a supportive environment that respects individuality and promotes professional equality, offering employees the opportunity to prosper and grow within the company.

Louis Vuitton is dedicated to creating a culture that values diversity and inclusivity, encouraging meaningful strategies that support professional equality and employee uniqueness. The company is committed to going beyond symbolic measures to foster an environment where all employees can thrive.