Louis Vuitton Back Office Operations Coordinator

Brussels • Belgium

Friday, December 20, 2024

Louis Vuitton, a distinguished name in luxury fashion, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Perform order review and processing, and resolve post-sales issues.
2. Serve as the primary contact for e-Commerce order inquiries, supporting the Front Office team.
3. Conduct morning briefs and training sessions for e-Commerce Front Office advisors.
4. Track and resolve clients’ order-related complaints.
5. Monitor the order flow lifecycle and address any stuck orders.
6. Resolve shipment and delivery issues.
7. Process returns and exchanges efficiently.
8. Collaborate cross-functionally with internal teams and external service providers.
9. Troubleshoot technical issues and participate in testing new launches.

1. Bachelor’s degree.
2. Minimum 3 years of relevant experience.

1. Proficiency in internet research and computer skills.
2. Strong organizational and prioritization abilities.
3. Excellent communication skills, both written and verbal.
4. Fluency in English; additional languages are advantageous.
5. Ability to work independently and collaboratively.
6. Capacity to handle large volumes of information.
7. Adaptability to meet deadlines in a fast-paced environment.

A minimum of 3 years of experience in a related field is required, demonstrating competence in handling complex e-commerce operations and customer service.

Bachelor’s degree

Louis Vuitton Services Europe offers a dynamic work environment with opportunities for professional growth and development. Employees are part of a vibrant culture that values diversity and inclusion, with a commitment to sustainability and environmental responsibility.

Louis Vuitton Services Europe fosters a vibrant and inclusive work culture that celebrates diversity and encourages innovation. The company is committed to sustainability and integrates environmental responsibility into its operations, ensuring a positive impact on the future.