Louis Vuitton Back Office Operations Coordinator

Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. Louis Vuitton Services Europe is committed to providing unparalleled customer service experiences to its esteemed clientele across the EMEA region.

1. Perform order review and processing as well as researching and solving post-sales issues
2. Act as the first point of contact and offer support to the Front Office team for e-Commerce order inquiries
3. Conduct morning briefs and training sessions for e-Commerce country Front Office advisors
4. Follow up on and track resolution of clients’ order-related complaints
5. Actively monitor the order flow lifecycle and identify any stuck orders
6. Resolve shipment and delivery issues
7. Monitor and process returns and exchanges
8. Liaise closely and cross-functionally with other teams and departments within Vuitton and external service providers
9. Perform technical troubleshooting and raise incidents as well as conduct testing on new launches

1. Bachelor’s degree
2. Good knowledge of cultural and geographical specificities of the e-commerce countries
3. Ability to use good, sound judgment to evaluate situations in decision-making
4. Excellent organization and prioritization skills; ability to multi-task and detail orientation
5. Work autonomously and demonstrate a positive and enthusiastic attitude
6. Strong internet research and overall computer proficiency skills
7. Ability to work independently as well as closely with other team members
8. Capable of handling a large amount of information simultaneously
9. Ability to meet deadlines in a fast-paced and multicultural environment
10. Flexibility and willingness to adjust to organizational needs, particularly during peak seasons (including weekends and public holidays)
11. Excellent listening, written, and verbal communication skills
12. Fluent in English; additional languages are a plus

Minimum 3 years

Bachelor’s degree

Louis Vuitton Services Europe is an equal opportunity employer committed to diversity and inclusion in the workplace. The company celebrates the unique perspectives and talents of its team members and welcomes applications from individuals of all backgrounds.

Discover the vibrant work culture at Louis Vuitton Services Europe. The company is committed to integrating sustainability into every aspect of its operations, ensuring practices reflect dedication to environmental responsibility and contribute to a more sustainable future. The position is based in Brussels, Belgium.