Loro Piana Store Supervisor

Loro Piana is an Italian luxury house renowned for its exceptional textiles and understated, high‑end ready‑to‑wear and accessories. Part of the LVMH group, the brand is distinguished by artisanal craftsmanship, premium natural fibres such as cashmere and vicuña, and a discreet, service‑oriented retail presence across global boutiques.

1. Oversee daily floor operations, ensuring consistent service standards and stepping in to manage the floor when managers are absent.
2. Supervise store team routines including briefings, back‑of‑house (BOH) organisation and task allocation; support onboarding and role assignment for new joiners.
3. Drive sales performance and KPIs through active use of Selling Galateo, MyTouch, product expertise and coaching; manage peak‑hour coverage and trading allocation.
4. Develop measurable goals from store KPIs, lead morning briefings and provide regular performance updates to motivate the sales team.
5. Support CRM and clienteling initiatives: plan and execute launch events, one‑to‑one appointments, gifting strategies and monthly calling campaigns in collaboration with Store Managers and CRM department.
6. Ensure exemplary client service, oversee client communication and handovers, and optimise relationships using the customer database.
7. Manage BOH activities and stock control, assist with transactions when required, and maintain the highest standards of visual merchandising and merchandise presentation.

1. Minimum 5–7 years' experience in luxury retail with demonstrable boutique supervisory responsibility.
2. Strong passion for Loro Piana products and the brand’s heritage; aptitude for representing a high‑end luxury label.
3. Cross‑cultural sensitivity and a thorough understanding of affluent clientele behaviours and expectations.
4. Excellent verbal and written communication skills with proven ability to build long‑term client relationships.
5. Proficient computer skills; confident user of Microsoft Office and Outlook; SAP Retail experience preferred.

1. Selling Galateo
2. MyTouch
3. Microsoft Office
4. Outlook
5. SAP Retail
6. Clienteling
7. CRM
8. Stock management
9. Team leadership
10. Sales coaching
11. Visual merchandising
12. KPI‑driven selling

Minimum 5–7 years in luxury retail with proven supervisory or assistant‑manager experience in a boutique environment; demonstrated success in achieving sales targets and executing CRM/clienteling initiatives.

Secondary school completion required; tertiary qualification in retail, business, hospitality, visual merchandising or fashion is preferred.

The workplace emphasises discreet excellence, meticulous craftsmanship and client‑centric service consistent with Loro Piana’s heritage. Teams operate in a collaborative, service‑driven environment that values product expertise, professional development and refined client relationships.