Loro Piana Store Manager

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and prestigious work environment, fostering innovation and excellence in every facet of its operations.

1. Represent the corporate image and ensure team alignment with the Brand DNA.
2. Optimize sales performance by executing selling standards and operational excellence.
3. Analyze market trends and competitors to identify business opportunities and promote new products.
4. Maintain excellent customer relationships and ensure high levels of customer satisfaction through effective team management.
5. Recruit, retain, and develop customer base.
6. Manage CRM KPIs and ensure accurate customer data collection for reporting and strategy.
7. Motivate and manage the team to drive business, fostering a positive work environment and encouraging innovation.
8. Provide ongoing coaching, identify development needs, and collaborate with Retail Excellence for tailored action plans.
9. Ensure professional growth and product knowledge of the store team, sharing development plans with the Retail/Area Manager.
10. Set and monitor team and individual targets, assessing performance to ensure goal achievement.
11. Keep the team informed about store performance using agreed tools with the Retail/Area Manager.
12. Organize daily opening activities and ensure store alignment with visual and maintenance guidelines.
13. Oversee visual merchandising practices to ensure alignment with corporate guidelines.
14. Familiarize with store operations activities, delegating execution as appropriate.
15. Ensure proper implementation of security and Health & Safety procedures.
16. Manage products and materials in the stockroom appropriately.

1. Minimum 10 years of experience in luxury goods in complex and international environments.
2. Passion and high motivation for Loro Piana products and brand.
3. Solid leadership skills, including listening, motivating, coaching, and developing others.
4. Excellent communication skills.
5. Strong interpersonal skills for building relationships and leveraging networks.
6. Computer literacy, including Microsoft Office and SAP Retail experience preferred.
7. Fluent in Mandarin and English.

1. Leadership and team management
2. Customer relationship management
3. Market analysis and business development
4. Visual merchandising
5. Communication and interpersonal skills
6. Computer literacy

A minimum of 10 years in the luxury goods sector, particularly in complex and international environments.

Loro Piana offers a comprehensive benefits package, including opportunities for professional development and growth within the prestigious LVMH group.

Loro Piana fosters a culture of excellence, innovation, and luxury, providing a collaborative and inspiring environment for its employees. As part of the LVMH group, the brand is committed to nurturing talent and encouraging professional growth.