Loro Piana Store Director

London • UK

Tuesday, July 29, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and dedication to quality. As part of the esteemed LVMH Group, Loro Piana benefits from the conglomerate's expansive global reach and resources, offering employees a unique opportunity to thrive in a world-class environment.

1. Drive store performance by setting ambitious sales targets and implementing strategic action plans.
2. Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.
3. Identify market trends and opportunities to enhance sales and expand the store’s client base.
4. Ensure the team has in-depth product knowledge, providing ongoing training on selling techniques and brand storytelling.
5. Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience.
6. Lead clienteling initiatives, coaching the team on best practices in customer engagement.
7. Oversee exclusive events, private appointments, and bespoke services to strengthen customer loyalty.
8. Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction.
9. Expand the store’s network of influential partners and industry insiders to drive business growth.
10. Lead and inspire the team, including managers, operations, client specialists, and visual merchandisers.
11. Recruit, train, and mentor top talent, fostering a high-performance culture with a strong focus on teamwork and excellence.
12. Conduct regular performance evaluations, providing feedback and career development opportunities.
13. Ensure seamless communication within the team through structured meetings and ongoing coaching.
14. Oversee visual merchandising, ensuring that displays align with corporate guidelines and reflect Loro Piana’s refined aesthetic.
15. Collaborate with the visual team to maintain an impeccable store environment, ensuring the boutique consistently delivers an exceptional luxury shopping experience.
16. Ensure efficient stock management, optimizing inventory levels based on sales trends and client demand.
17. Oversee store security measures, minimizing risks related to loss prevention and theft.
18. Ensure compliance with all administrative, financial, and operational procedures, working closely with corporate stakeholders.
19. Streamline store processes to enhance efficiency.

1. Minimum 5 years of experience in luxury retail management.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in business development and client relationship management.
4. In-depth knowledge of luxury retail operations and visual merchandising.
5. Ability to analyze market trends and implement strategic sales initiatives.

A seasoned leader with extensive experience in luxury retail management, possessing a deep understanding of client development and high-end customer service.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development within the LVMH Group.

Loro Piana fosters a culture of excellence, sophistication, and innovation, where employees are encouraged to embody the brand's heritage while driving forward its legacy of luxury and craftsmanship. The workplace environment is dynamic and collaborative, offering opportunities for growth and career advancement within the prestigious LVMH Group.