Loro Piana Senior Client Advisor

Geneva • Switzerland

Tuesday, November 4, 2025

Loro Piana, a distinguished Italian Maison renowned for its exquisite craftsmanship and luxurious offerings, is a prestigious member of the LVMH Group, a global leader in luxury goods. As an employer, Loro Piana offers an environment that is both refined and dynamic, providing employees with international exposure and opportunities for career advancement within the expansive LVMH network.

1. Act as a role model in delivering exceptional client experiences, embodying the values and excellence of the brand.
2. Support store management in achieving the boutique’s qualitative and quantitative objectives.
3. Contribute to creating a positive and professional team environment, encouraging collaboration and high performance.
4. Ensure the boutique is maintained to the highest visual and operational standards, in alignment with company guidelines.
5. Participate actively in daily briefings and provide feedback to the store manager on sales trends and client insights.
6. Drive individual and team sales performance in line with company standards.
7. Identify business opportunities to increase client engagement and sales, leveraging clienteling tools and CRM data.
8. Proactively contribute to the boutique’s commercial strategy by proposing actions to maximize performance.
9. Develop and maintain a portfolio of high-value clients, offering personalized and exclusive experiences.
10. Nurture and expand relationships with key clients, ensuring loyalty and satisfaction.
11. Provide personalized follow-up and after-sales service with exceptional attention to detail.
12. Handle complex client requests and claims with professionalism and discretion.
13. Share best practices and support colleagues in developing their clienteling skills.
14. Communicate valuable client feedback and insights to management to enhance business strategies.
15. Demonstrate deep and updated knowledge of all product categories, materials, and craftsmanship.
16. Participate in new product presentations and training sessions, acting as a brand expert within the boutique.
17. Ensure the highest level of product care and contribute to maintaining the store’s refined visual identity.

1. Minimum 7 years of experience as a Client Advisor in a luxury retail environment.
2. Solid experience in the category of women's ready-to-wear.
3. Strong alignment with Loro Piana brand and values.

1. Exceptional interpersonal and communication skills, with the ability to build and nurture long-term relationships.
2. Solid business acumen and goal-oriented mindset.
3. Advanced clienteling skills, with the ability to provide a bespoke and emotionally engaging service.
4. Advanced level of English and French (Italian or other languages are a plus).
5. Professional appearance, discretion, and a refined sense of luxury.
6. Team player with a proactive attitude.

Minimum 7 years of experience as a Client Advisor in a luxury retail environment, with a focus on women's ready-to-wear.

Competitive compensation package and commissions.

The opportunity to represent an iconic Italian Maison within the LVMH Group, a refined and dynamic work environment with international exposure, tailored onboarding, product training, continuous learning opportunities, and career progression within a leading global luxury group.

Loro Piana fosters a culture of excellence, sophistication, and innovation. Employees are immersed in a dynamic environment that values collaboration, professional growth, and the highest standards of luxury service. As part of the LVMH Group, the company offers a unique blend of tradition and modernity, encouraging employees to contribute to its legacy of luxury and craftsmanship.