Loro Piana Senior Client Advisor

Frankfurt • Germany

Friday, March 28, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH Group, Loro Piana benefits from the global prestige and resources of one of the world's leading luxury conglomerates. The brand is committed to excellence, offering its employees a dynamic environment where innovation and tradition converge.

1. Deliver exceptional customer service to achieve the highest level of customer satisfaction.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive store environment and enhance performance.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace following company guidelines.
6. Manage the sales process in line with company standards.
7. Cultivate and maintain strong commercial relationships with clients to ensure satisfaction.
8. Provide efficient after-sales service to maintain client loyalty and promote the brand image.
9. Handle customer claims with supervisor support.
10. Communicate client feedback to management and follow up on client requests.
11. Participate in product presentations and maintain in-depth knowledge of all product categories.
12. Ensure the store is well-maintained and visually appealing.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand values and product offerings.

1. Strong luxury sales approach.
2. Excellent interpersonal and relationship-building skills.

Minimum of 5 years of experience in a similar role within a luxury boutique setting.

Employees enjoy a comprehensive benefits package, including opportunities for professional growth within the LVMH Group.

Loro Piana fosters a culture of elegance and excellence, where employees are encouraged to innovate while upholding the brand's storied heritage. The work environment is collaborative and supportive, reflecting the brand's commitment to quality and customer satisfaction.