Loro Piana

Retail Operations and Performance Manager

Loro Piana is a renowned luxury fashion brand known for its high-quality fabrics and sophisticated designs. The company operates globally, offering a wide range of fashion and leather goods.

1. Supervise both FOH and BOH layouts in collaboration with stores to ensure efficient operations and an appropriate customer experience.
2. Manage daily operational tasks, including the store supply ordering process for printed materials, office supplies, uniforms, and stock keeping needs.
3. Oversee the store packaging ordering process, including forecast completion and emergency orders.
4. Update operational guidelines for process optimization.
5. Develop and maintain operational training tools and systems.
6. Assist in the project management and coordination of store openings.
7. Coordinate cycle counts and annual stock-takes.
8. Collaborate with other Retail team members to create effective action plans for improving retail KPIs.
9. Update and distribute a list of individual sales/KPI performance for stores on a monthly basis.
10. Create and analyze data on store performance.
11. Implement projects led by HQ.
12. Liaise with HQ counterparts to agree on ad-hoc incentive contests.

1. 3+ years of relevant experience, store experience is a plus
2. Business level Japanese and English

1. Ability to multitask under high pressure
2. Project management skills
3. Agility and flexibility
4. Communication savvy

3+ years of relevant experience, with store experience being a plus.

The role is based in Tokyo, Japan, within the Asia Pacific region, offering a hybrid working mode. The company values agility, flexibility, and effective communication.