Loro Piana Retail Operations & Performance Manager

Seoul • South Korea

Monday, September 8, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its commitment to quality and craftsmanship. As part of the esteemed LVMH group, Loro Piana offers an unparalleled work environment that fosters innovation, excellence, and a dedication to luxury. Employees are part of a global network that values creativity and professional growth.

1. Identify opportunities for operational improvement across stores and establish action plans to ensure excellence and consistency within the retail network.
2. Deploy and monitor retail operations programs, tools, and initiatives, ensuring smooth implementation and communication across stores.
3. Lead induction programs and continuous development for store staff.
4. Conduct regular store visits to assess client experience, service excellence, and store environment, providing constructive feedback.
5. Support project management of new store openings, relocations, and renovations with a focus on operational excellence.
6. Manage operational budgets, control costs, and oversee vendor relationships.
7. Implement and update the Store Operations Manual, ensuring adherence to global standards.
8. Coordinate all activities related to store operations pillars such as Back of House efficiency, Packaging, Operational Procedure simplification, and In-store traffic management.
9. Oversee staff uniform management to ensure alignment with brand image.
10. Lead implementation of new after-sales policy.
11. Drive adoption of data-driven decision-making across the retail organization.
12. Define, monitor, and manage Retail KPIs and Sales Associate dashboards, ensuring continuous improvement.
13. Design tailored strategies and action plans per store based on qualitative and quantitative performance analysis.
14. Consolidate and analyze KPI data to identify business opportunities and support Area Managers in target achievement.
15. Own and manage the retail operational budget.
16. Ensure full compliance with global standards, internal policies, and corporate guidelines.
17. Monitor and enforce adherence to local regulations and audit requirements.
18. Collaborate with HQ to align operational policies with brand values and customer expectations.

1. Minimum 10 years of relevant experience in the luxury retail industry.
2. Strong alignment with brand identity, with exceptional attention to detail.
3. Proven leadership and people management skills, with experience coaching and developing teams.
4. Ability to manage multiple projects in a fast-paced environment with strong analytical and organizational skills.
5. Strong problem-solving and cross-functional collaboration capabilities.
6. Ability to influence and build consensus around innovative ideas.
7. Fluent in English and Korean.

1. Leadership and team management
2. Project management
3. Analytical and organizational skills
4. Problem-solving
5. Cross-functional collaboration
6. Data-driven decision-making
7. Fluency in English and Korean

Minimum 10 years of relevant experience in the luxury retail industry.

Employees enjoy a dynamic work environment with opportunities for professional growth and development. The company offers a comprehensive benefits package that supports both personal and professional well-being.

Loro Piana fosters a culture of excellence and innovation, where employees are encouraged to uphold the brand's legacy of craftsmanship and luxury. The work environment is collaborative and dynamic, with a strong emphasis on professional development and adherence to brand values.