Loro Piana Private Client Manager

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and exquisite materials. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and enriching work environment that fosters creativity and excellence. The brand is committed to delivering exceptional quality and service, making it an employer of choice for those passionate about luxury fashion.

1. Support Store Managers in planning and executing product launches, one-on-one appointments, in-store moments, and CRM initiatives.
2. Lead by example to deliver an outstanding client experience on the selling floor.
3. Provide coaching to sales staff for handling one-on-one appointments and ensure client advisors engage effectively with clients.
4. Collaborate with the team to support monthly calling campaigns and client appointments, evaluating CRM activities' results.
5. Manage and enhance the VIC client base by developing personalized clienteling strategies, ensuring regular high-touch engagements, and coordinating exclusive experiences.
6. Work closely with the CRM department to plan and execute events, evaluating outcomes.
7. Develop and implement in-store moments, selecting and targeting clients for specific events.
8. Consolidate and analyze client data to derive business insights and provide action plans to achieve set goals.
9. Meet CRM KPIs such as recruitment rate, retention rate, prospect target, and data collection rate.
10. Manage the CRM gifting strategy at the store, including birthday, anniversary, and Christmas gifts.
11. Gather qualitative feedback from stores on CRM activities to improve current practices and initiate localized actions.
12. Monitor and analyze client purchase behavior to identify cross-selling and upselling opportunities, promoting key RTW business.
13. Develop and oversee a client recovery plan, effectively handling client complaints or service lapses to maintain long-term relationships.

1. Minimum of 5-7 years of relevant experience in luxury retail, particularly with luxury brands.
2. Passion and high motivation for Loro Piana products and brand.
3. Cross-cultural sensitivity and understanding of elite clientele lifestyle.

1. Excellent communication and interpersonal skills with an aptitude for building strong, long-term relationships.
2. Strong computer skills, proficient in Microsoft Office and Outlook; SAP Retail experience preferred.
3. Proficiency in Thai and English, both spoken and written; additional languages are a plus.

Solid experience in the luxury retail industry with a minimum of 5-7 years in relevant roles.

Loro Piana offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Loro Piana fosters a culture of excellence, creativity, and dedication to quality. As part of the LVMH Group, the brand emphasizes innovation and collaboration, providing employees with a supportive and dynamic work environment.