Loro Piana Personalization Specialist

Tokyo • Japan

Wednesday, May 14, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and innovative work environment that fosters creativity and excellence. The brand is committed to delivering the highest standards of luxury and service, making it a prestigious employer in the fashion and leather goods sector.

1. Drive and maximize the Personalization business 'My Loro Piana' to consistently achieve or exceed annual sales targets.
2. Promote Loro Piana’s Personalization service 'My Loro Piana' to meet and exceed evolving customer expectations.
3. Lead and support in-store events focused on the Personalization service, including event planning, execution, and post-event follow-up to drive customer engagement and business growth.
4. Work closely with HQ teams to track personalization order status, ensuring timely follow-up and direct coordination on any issues or updates.
5. Influence HQ’s global product and promotional strategies by providing qualitative and quantitative feedback tailored to local market needs.
6. Initiate, develop, and implement new strategies and programs to enhance and grow the Personalization offering.
7. Collaborate across departments to integrate Personalization into wider brand and ad hoc projects, ensuring smooth execution.
8. Establish and continuously improve efficient in-house operational workflows for Personalization.
9. Deliver ongoing training on Personalization to the store network to ensure service consistency and expertise.
10. Motivate and support the sales team in executing action plans that drive the achievement of KPIs related to Personalization.
11. Assist the sales team in building and maintaining strong, long-term relationships with clients through personalized service.
12. Ensure the highest standard of Personalization service is consistently delivered across all client interactions.
13. Monitor and analyze competitor activity from both commercial and operational perspectives to identify business opportunities.
14. Represent the brand with a consistently professional image, aligned with Loro Piana standards.

1. Bachelor’s degree with a minimum of 3 years of experience in merchandising or MTM functions.
2. MTM/tailoring skills is a strong plus.
3. Strong understanding of the industry with a sharp sense for personalization products.
4. Lifestyle-oriented with excellent clienteling ability.
5. Well-organized, able to multitask, and comfortable working under pressure.
6. Proactive, result-driven, and self-motivated.
7. Outstanding interpersonal and communication skills.
8. Proficient in MS Office; fluent in English, both written and spoken.

1. Clienteling ability
2. Organizational skills
3. Multitasking
4. Pressure management
5. Proactive
6. Result-driven
7. Interpersonal skills
8. Communication skills
9. MS Office proficiency
10. English fluency

A minimum of 3 years in merchandising or MTM functions, with a strong understanding of personalization products.

Bachelor’s degree

Loro Piana offers a comprehensive benefits package, including opportunities for career advancement within the prestigious LVMH group.

The culture at Loro Piana is one of innovation, luxury, and excellence. Employees are encouraged to be creative and proactive in a supportive environment that values craftsmanship and quality. The brand's commitment to maintaining its heritage while embracing modernity makes it an inspiring place to work.