Loro Piana Personalization Manager

Milan • Italy

Thursday, February 13, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its commitment to quality and craftsmanship. As part of the esteemed LVMH Group, Loro Piana offers unparalleled opportunities for career advancement within a global network of prestigious brands. The company is dedicated to fostering an environment where innovation and excellence thrive, making it an employer of choice for those passionate about luxury fashion.

1. Lead the Personalization team at the Milano Montenapoleone Flagship Store, overseeing expert client advisors.
2. Deliver an exceptional customer experience throughout the personalization process, from consultation to delivery.
3. Establish and maintain quality standards for MTM and MTO products through regular inspections and audits.
4. Collaborate with store management and personalization HQ to achieve sales targets.
5. Take client measurements with expertise and recommend optimal personalization options.
6. Ensure compliance with new policies, procedures, and MTM operations checklist.
7. Provide training and support to internal teams to enhance product knowledge and sales effectiveness.
8. Utilize data analytics to identify trends and opportunities for product personalization.

1. Previous experience with MTM/MTO/personalization
2. Strong managerial skills
3. Proven luxury touch
4. Strong relationship-building skills with top-tier clients
5. Fluent in Italian and English
6. Based in Milan or surrounding areas

1. Expertise in MTM and MTO processes
2. Exceptional customer service skills
3. Strong leadership and team management
4. Proficiency in data analytics
5. Excellent communication and interpersonal skills

A minimum of 3 years of experience in MTM, MTO, or personalization within the luxury fashion industry is required.

The position offers a comprehensive benefits package, including opportunities for professional development and career growth within the LVMH Group.

Loro Piana fosters a culture of excellence, innovation, and collaboration. The company values craftsmanship and attention to detail, creating an environment where employees are encouraged to develop their skills and contribute to the brand's legacy of luxury and quality.