Loro Piana Operations Specialist

Vancouver • Canada

Thursday, August 28, 2025

Loro Piana, a distinguished Italian luxury Maison established in 1924, is renowned for its exquisite textiles, ready-to-wear collections, and bespoke garments. As a part of the prestigious LVMH group, Loro Piana is committed to maintaining the highest standards of craftsmanship and quality, positioning itself as a leader in the luxury fashion industry.

1. Facilitate the sales process and enhance the client experience by providing exceptional hospitality and expert assistance in line with Loro Piana standards.
2. Support the sales team with exceptional assistance and maintain a strong sense of product knowledge to elevate the client experience.
3. Build meaningful client relationships through communication via emails, hand-written notes, phone calls, and the clientele app to boost sales.
4. Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
5. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
6. Maintain store displays to ensure alignment with visual merchandising guidelines.
7. Collaborate with store management and the sales team to ensure merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
8. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

1. Minimum 3 years of sales or sales support experience, preferably in a luxury retail environment.

1. Proficient in Microsoft Office, SAP, and other digital tools.
2. Excellent attention to detail, customer service, and teamwork skills.
3. General knowledge of sales, operations, and inventory.
4. Ability to lift and move up to 40 pounds.

Minimum 3 years of sales or sales support experience, preferably in a luxury retail environment.

Loro Piana offers a competitive salary range of $24.00 to $26.00 CAD per hour, with flexibility to recognize and reward various levels of expertise, performance, and tenure.

Loro Piana provides comprehensive benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, generous product discounts, exclusive LVMH discounts, and other tailored perks.

Loro Piana fosters a culture of inclusion and belonging, striving to create an environment where diverse identities and perspectives are valued and can thrive. The company is committed to equitable outreach and recruiting efforts to ensure an all-encompassing and supportive workplace.