Loro Piana Operations Manager

Chiyoda-ku • Japan

Friday, May 9, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Loro Piana offers a dynamic and sophisticated work environment, fostering professional growth and development within the prestigious realm of fashion and leather goods.

1. Oversee all retail operations within the store, ensuring alignment with company guidelines.
2. Manage cashier operations, including opening and closing procedures, cash verification, and equipment functionality checks.
3. Administer cash payments, currency handling, credit card transactions, and checks, ensuring compliance with company procedures.
4. Execute procedures related to deposits, returns, refunds, giveaways, and customer credit notes, adhering to company and management guidelines.
5. Ensure adherence to company IT systems and purchasing policies.
6. Manage all 'communication' payments via credit card or bank transfer, coordinating with management for necessary confirmations.
7. Support store operations and respond to management requests, performing necessary administrative tasks.
8. Handle all administrative responsibilities, including petty cash management and report preparation, assisting management with shift worker information consolidation.
9. Conduct monthly payments and manage petty cash replenishment, promptly reporting issues to management.
10. Support cashier operations and ensure proper customer database management as needed.
11. Oversee POS and digital payment systems.
12. Serve as the point of contact for store maintenance and supplier communication.
13. Manage all e-commerce related procedures.

1. Demonstrated ability to develop personal capabilities and pursue continuous growth.
2. Proven track record of supervising and directing employees in alignment with organizational policies and procedures.
3. Experience in delegating responsibilities and fostering accountability with regular feedback.
4. Ability to promote teamwork and resolve conflicts swiftly, respecting diversity and encouraging collaboration.

1. Strong leadership and supervisory skills.
2. Excellent organizational and multitasking abilities.
3. Proficiency in POS and digital payment systems.
4. Effective communication and interpersonal skills.
5. Ability to work collaboratively in a diverse team environment.

Minimum of 5 years of relevant experience in retail operations management.

Loro Piana offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion sector.

Loro Piana fosters a workplace culture that emphasizes alignment with the organization's mission, vision, core principles, and values. The company promotes productivity, quality, continuous improvement, and goal achievement, maintaining transparent communication and encouraging a supportive and inclusive environment.