Loro Piana In-Store Private Client Manager

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and exquisite materials. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and prestigious environment for professionals passionate about luxury and innovation. The brand is committed to delivering exceptional customer experiences and fostering a culture of excellence.

1. Consolidate and analyze client data to derive business insights and develop action plans to achieve set goals.
2. Collaborate with the CRM department to plan, execute, and evaluate events.
3. Develop and implement in-store moments, selecting and targeting clients for specific events.
4. Meet CRM KPIs such as recruitment rate, retention rate, and data collection rate.
5. Manage CRM gifting strategy, including birthday, anniversary, and holiday gifts.
6. Gather qualitative feedback from stores on CRM activities to improve practices and initiate localized actions.
7. Support Store Managers in planning and executing product launches, appointments, and CRM initiatives.
8. Lead by example to deliver excellent client experiences on the selling floor.
9. Coach sales staff in handling one-on-one appointments and ensure client engagement.
10. Support monthly calling campaigns and evaluate CRM activities' results.
11. Manage and enrich the VIC client base by developing personalized clienteling strategies.
12. Monitor and analyze client purchase behavior to identify cross-selling and upselling opportunities.
13. Develop and oversee a client recovery plan to handle complaints and maintain client relationships.

1. Minimum of 5-7 years of experience in the luxury retail industry.
2. Passion and high motivation for Loro Piana products and brand.
3. Cross-cultural sensitivity and understanding of elite clientele lifestyle.
4. Excellent communication and interpersonal skills.
5. Strong computer skills, including proficiency in Microsoft Office and Outlook; SAP Retail experience preferred.
6. Proficiency in Thai and English, both spoken and written; additional languages are a plus.

1. Data analysis and business insight development
2. Event planning and execution
3. Client relationship management
4. Coaching and leadership
5. Cross-cultural communication
6. Proficiency in Microsoft Office and SAP Retail

A minimum of 5-7 years of relevant experience in luxury retail, with a focus on CRM and clienteling strategies.

Loro Piana offers a comprehensive benefits package, including opportunities for professional development and career advancement within the prestigious LVMH Group.

Loro Piana fosters a culture of elegance, innovation, and excellence. Employees are encouraged to embody the brand's values of craftsmanship and quality, while working in a collaborative and dynamic environment. The company values diversity and inclusion, creating a workplace where all employees can thrive.