Loro Piana In-Store Private Client Manager

Bangkok • Thailand

Tuesday, May 20, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and sophisticated work environment, fostering innovation and excellence in luxury retail.

1. Consolidate and analyze client data to derive business insights and develop action plans to achieve set goals.
2. Collaborate with the CRM department to plan, execute, and evaluate events.
3. Develop and implement in-store moments, targeting specific clients for events.
4. Achieve CRM KPIs including recruitment, retention, prospect targeting, and data collection rates.
5. Manage CRM gifting strategies, including birthday, anniversary, and holiday gifts.
6. Gather qualitative feedback from stores on CRM activities to improve practices and initiate localized actions.
7. Support Store Managers in planning and executing product launches, one-on-one appointments, and other CRM initiatives.
8. Lead by example to deliver excellent client experiences on the selling floor.
9. Coach sales staff in handling one-on-one appointments and ensure proper client engagement by the CA team.
10. Collaborate on monthly calling campaigns and client appointments, evaluating CRM activities' results.
11. Manage and enrich the VIC client base through personalized clienteling strategies and exclusive experiences.
12. Monitor client purchase behavior to identify cross-selling and upselling opportunities.
13. Develop and oversee a client recovery plan, effectively handling complaints to maintain client relationships.

1. Minimum of 5-7 years of experience in the luxury retail industry, particularly with luxury brands.
2. Passion and motivation for Loro Piana products and brand.
3. Sensitivity to cross-cultural nuances and understanding of elite clientele lifestyles.

1. Excellent communication and interpersonal skills for building strong, long-term relationships.
2. Proficiency in Microsoft Office and Outlook; SAP Retail experience preferred.
3. Fluency in Thai and English, with additional languages considered an asset.

A minimum of 5 years of relevant experience in the luxury retail sector is required.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Loro Piana fosters a culture of elegance and excellence, encouraging creativity and dedication among its employees. As part of the LVMH group, the company values innovation, quality, and the pursuit of perfection in luxury retail.