Loro Piana E-Commerce Intern

New York • USA

Wednesday, February 26, 2025

Loro Piana, an esteemed Italian luxury Maison founded in 1924, is renowned for its unparalleled quality in textiles, ready-to-wear collections, accessories, and bespoke garments. As a distinguished member of the LVMH group, Loro Piana is committed to exceptional craftsmanship and the use of the world's finest raw materials, solidifying its position as a leader in the luxury industry.

1. Support the E-Commerce North America team across key functions including E-Commerce Merchandising, Performance Media, Guest Services, and Operations.
2. Maintain and organize the E-Commerce North America Activation Calendar.
3. Create trackers for monitoring performance across new product launches, client outreach campaigns, store operations, transfers, and performance marketing campaigns.
4. Develop and maintain templates for internal E-Commerce Bulletins.
5. Assist in the creation of Clienteling Templates and Campaigns.
6. Support the Guest Services Team with operational requirements such as order handling, warehouse returns, and inventory management.
7. Manage Guest Delighting opportunities in collaboration with Guest Services.
8. Create and develop a competitive brand monthly e-commerce activation report to understand the latest Digital & E-Commerce developments in the industry.
9. Conduct Ad Hoc Analysis for E-Commerce site performance on a daily, weekly, or monthly basis as needed.
10. Monitor Global, US, and Canada site updates and developments, providing feedback to North America and HQ teams.
11. Respond to Ad Hoc team and client requests as needed.

1. Strong understanding of the digital space, particularly in e-commerce, user experience, delivery experience, retail trends, and digital media.
2. Affinity for luxury, fashion, and leather goods, with knowledge of recent and long-term trends in the category.
3. Experience managing and working with third-party digital marketing partners.
4. Excellent verbal and written communication skills, including copywriting and the ability to present information succinctly.
5. Proficiency in Microsoft Office tools, with the ability to prepare reports, presentations, and analyses using Excel, Word, and PowerPoint.
6. Strong analytical skills, including proficiency in Excel, understanding and interpreting key performance indicators, and deep knowledge of Google Analytics or other site analytics platforms.
7. Good understanding of CRM, email, and client segmentation analysis.
8. Positive, collaborative, hands-on, and energetic attitude.

Beginner level experience in e-commerce or related fields.

Loro Piana offers a market-competitive pay structure with flexibility to recognize and reward various levels of expertise, performance, and tenure. The published salary range is $20 USD per hour, subject to adjustments based on individual qualifications.

Loro Piana is committed to fostering a culture of inclusion, ensuring diverse identities and perspectives are valued and can thrive.

Loro Piana cultivates a culture of inclusion and belonging, striving for diversity in its recruitment efforts to ensure an equitable and all-encompassing workplace.