Loro Piana E-Commerce Intern

New York • USA

Wednesday, January 1, 2025

Loro Piana, an esteemed Italian luxury Maison founded in 1924, is renowned for its unparalleled craftsmanship and use of the finest raw materials in textiles, ready-to-wear collections, accessories, and bespoke garments. As a distinguished member of the LVMH group, Loro Piana is committed to maintaining its legacy of exceptional quality and excellence in the luxury industry.

1. Support the E-Commerce North America team across key functions including E-Commerce Merchandising, Performance Media, Guest Services, and Operations.
2. Maintain and organize the E-Commerce North America Activation Calendar.
3. Create trackers for monitoring performance across new product launches, client outreach campaigns, store operations, transfers, and performance marketing campaigns.
4. Develop and maintain templates for internal E-Commerce Bulletins.
5. Assist in the creation of Clienteling Templates and Campaigns.
6. Support the Guest Services Team with operational requirements such as order handling, warehouse returns, and inventory management.
7. Manage Guest Delighting opportunities in collaboration with Guest Services.
8. Create and develop a competitive brand monthly e-commerce activation report to keep the team informed of the latest Digital & E-Commerce developments in the industry.
9. Conduct Ad Hoc Analysis for the latest E-Commerce site performance on a daily, weekly, or monthly basis as needed.
10. Monitor updates and developments on Global, US, and Canada sites and provide feedback to North America and Headquarters teams frequently.
11. Respond to Ad Hoc team and client requests as needed.

1. Strong understanding of the digital space with respect to e-commerce, user experience, delivery experience, retail trends, and digital media.
2. Affinity for luxury, fashion, and leather goods, with knowledge of recent and longer-term trends in the category.
3. Experience managing and working with third-party digital marketing partners.
4. Excellent verbal and written communication skills, including copywriting and the ability to present information succinctly to the E-Commerce team.
5. Good client and customer-facing manner and approach, with an eagerness to solve client issues or questions.
6. Proficiency in Microsoft Office tools and ability to use and prepare reports, presentations, and analysis with Excel, Word, and PowerPoint.
7. Strong analytical skills, proficiency in Excel, and ability to understand and interpret numerous key performance indicators. Deep knowledge of Google Analytics or other site analytics platforms.
8. Good understanding of CRM, email, and client segmentation analysis.
9. Positive, collaborative, hands-on, and energetic attitude.

Beginner level experience in e-commerce or related fields.

Loro Piana offers a market-competitive pay structure with flexibility to recognize various levels of expertise, performance, and tenure. The published salary range is $20 USD per hour, but there is flexibility to pay outside this range.

The internship offers a comprehensive exposure to the luxury fashion industry and the opportunity to work with a leading brand within the LVMH group.

Loro Piana fosters a culture of inclusion, ensuring that diverse identities and perspectives are valued and can thrive. The company is committed to creating a sense of belonging for all employees and continuously assesses its practices to ensure equity and inclusivity.