Loro Piana E-Commerce and Digital Manager

Seoul • South Korea

Monday, September 22, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and innovative work environment that fosters creativity and excellence. The brand is committed to maintaining its heritage while embracing modernity, providing employees with opportunities to contribute to its legacy of luxury and sophistication.

1. Manage the overall eCommerce business operations, ensuring efficient order processing and fulfillment through the Order Management System on Salesforce Commerce Cloud.
2. Oversee eCommerce Profit and Loss and budgeting, ensuring cost efficiency and profitability.
3. Collaborate with Retail and Merchandising teams to monitor inventory, maintain stock levels, and support sales performance.
4. Provide insights and business strategies to meet revenue goals, protect brand integrity, and achieve customer satisfaction.
5. Propose omnichannel actions to support online business growth and total business development.
6. Coordinate procurement and management of seasonal special packaging to enhance customer experience.
7. Develop and execute performance marketing strategies across platforms such as Meta, Naver, and Kakao.
8. Monitor and optimize marketing campaigns, adjusting strategies based on trends and sales performance.
9. Oversee website management, ensuring seasonal updates align with product assortments and marketing campaigns.
10. Review website analytics to identify improvement opportunities and enhance customer engagement.
11. Work with external agencies to address customer inquiries and enhance customer satisfaction.
12. Coordinate with Retail, Merchandising, Marketing, and HQ teams for cohesive brand messaging and a seamless omnichannel experience.

1. Proven experience in managing eCommerce operations and performance marketing in a B2C environment, preferably in luxury retail or fashion.
2. Strong understanding of digital marketing strategies and online sales channels.
3. Experience with eCommerce platforms, preferably Salesforce Commerce Cloud, and web analytics tools such as Google Analytics.
4. Excellent communication and interpersonal skills in both Korean and English.
5. Ability to collaborate cross-functionally and influence stakeholders to achieve business goals.

1. eCommerce operations management
2. Performance marketing
3. Digital marketing strategy
4. Cross-functional collaboration
5. Web analytics
6. Bilingual communication (Korean and English)

Minimum of 5 years of experience in eCommerce operations and performance marketing, ideally within the luxury retail or fashion sector.

Bachelor's degree in Marketing, Business, or a related field; a Master’s degree is a plus.

Loro Piana offers a competitive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Loro Piana fosters a culture of innovation and excellence, where employees are encouraged to contribute to the brand's legacy of luxury and sophistication. The work environment is dynamic and collaborative, with a strong emphasis on creativity and professional growth.