Loro Piana Customer Support Specialist

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality in textiles and soft accessories. As part of the esteemed Fashion & Leather Goods division, Loro Piana operates under the umbrella of a prestigious conglomerate, providing a dynamic and innovative work environment that fosters professional growth and excellence.

1. Facilitate continuous and structured collaboration with product development, planning, and quality teams to ensure effective communication with clients regarding all order-related matters.
2. Manage the operational and administrative aspects of customer orders, from receipt and entry to shipment and invoicing.
3. Provide ongoing support to the sales network in preparing offers, quotes, product availability, and handling technical or commercial inquiries.
4. Monitor order progress and delivery control, ensuring alignment between customer needs and company processes.
5. Oversee shipments and related documentation in collaboration with the shipping department.
6. Supervise technical and commercial documentation and update information systems.
7. Assist in the preparation of forecasts, revenue estimates, and budget-supporting documentation.

1. Minimum of 3-5 years of experience in commercial back office, customer service, or sales administration roles.
2. Fluency in French and English, both written and spoken.
3. Background in the textile or fashion sector is preferred.

1. Exceptional organizational skills with attention to detail and the ability to manage priorities and complex activities independently.
2. Proficiency in key IT and management tools (ERP, Excel).
3. Excellent communication and interpersonal skills, with a collaborative and customer-oriented approach.
4. Flexibility, proactivity, and reliability.

Minimum of 3 years in relevant roles.

Hybrid working model offering flexibility and work-life balance.

Loro Piana fosters a culture of innovation and collaboration, where employees are encouraged to excel in a supportive and dynamic environment. The company values flexibility, proactivity, and reliability, ensuring a harmonious workplace that aligns with its luxury brand ethos.