Loro Piana Customer Service Specialist

Quarona • Italy

Friday, December 5, 2025

Loro Piana, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and luxurious textiles. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and sophisticated work environment, fostering innovation and excellence in the luxury fashion industry.

1. Facilitate continuous and structured collaboration with product development, planning, and quality teams to ensure effective communication with clients regarding all order-related matters.
2. Manage the operational and administrative aspects of customer orders, from receipt and entry to shipment and invoicing.
3. Provide constant support to the sales network in preparing offers, quotes, product availability, and handling technical or commercial inquiries.
4. Monitor order progress and delivery control, ensuring alignment between customer needs and company processes.
5. Oversee shipments and related documentation in collaboration with the shipping department.
6. Supervise technical and commercial documentation and update information systems.
7. Assist in preparing forecasts, revenue estimates, and budget support documentation.

1. Minimum 3-5 years of experience in commercial back office, customer service, or sales administration roles.
2. Proven organizational skills, attention to detail, and ability to manage priorities and complex tasks independently.
3. Fluent in French and English, both written and spoken.
4. Experience in the textile or fashion sector is preferred.

1. Proficiency in ERP systems and Microsoft Excel.
2. Excellent communication and interpersonal skills with a customer-oriented and collaborative approach.
3. Flexibility, proactivity, and reliability.

Minimum 3 years of relevant experience in customer service or sales administration.

Loro Piana offers a hybrid working model, combining the flexibility of remote work with the engagement of in-office collaboration.

Loro Piana prides itself on a culture of elegance, innovation, and excellence, providing employees with a stimulating environment where creativity and craftsmanship are celebrated. As part of the LVMH Group, the company values diversity, collaboration, and continuous professional growth.