Loro Piana Customer Service B2B Specialist

Quarona • Italy

Wednesday, February 25, 2026

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality in fabrics and leather goods. As part of the esteemed LVMH group, Loro Piana offers a dynamic and innovative work environment that fosters professional growth and excellence.

1. Manage the complete customer order process, including receipt, entry into management systems, monitoring progress, and continuous updates until delivery.
2. Coordinate production, logistics, and shipping advancements with the support of the supervisor to ensure timely and accurate deliveries, proactively addressing and resolving operational issues.
3. Provide constant support to the commercial network.
4. Engage in daily communication with national and international clients to provide updates, resolve inquiries, manage complaints, and ensure high levels of customer satisfaction.
5. Prepare and manage commercial, administrative, and shipping documentation, ensuring precision and compliance with company procedures and current legislation.
6. Monitor payment deadlines, support post-sales activities, and manage issues related to billing and returns.

1. Minimum of 2 years of experience in commercial back-office, customer service, or administrative roles supporting sales.
2. Fluency in Italian, English, and Spanish, both written and spoken.

1. Proficiency in key IT and management tools (ERP, Excel, etc.).
2. Excellent organizational skills, precision, and attention to detail.
3. Outstanding communication and interpersonal skills, even in dynamic contexts.
4. Ability to work in a team and manage multiple tasks simultaneously.

A minimum of 3 years of relevant experience is required.

The position offers a hybrid working mode, blending the flexibility of remote work with the collaborative environment of the office.

Loro Piana fosters a culture of reliability, proactivity, customer orientation, flexibility, and collaboration. The company values teamwork and encourages a supportive and innovative atmosphere.