Loro Piana Client Insights Analyst

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its commitment to quality and craftsmanship. As part of the esteemed LVMH group, Loro Piana offers a dynamic environment that fosters innovation and excellence, providing employees with the opportunity to contribute to a legacy of luxury and refinement.

1. Support client analysis and reporting by integrating diverse datasets to identify trends in client behavior and preferences, optimizing CRM strategies and identifying business growth opportunities.
2. Collect, analyze, and interpret large datasets to uncover client insights and patterns, sharing findings with Top Management, Retail Merchandising, Go-to-Market, and Clienteling teams to inform business strategies and enhance client engagement.
3. Develop and manage CRM reports, dashboards, and analytics to monitor customer behavior and performance metrics.
4. Assist in data quality checks, adjustments, and the implementation of KPIs and algorithms, while maintaining and training on data tools in collaboration with the IT team and external suppliers.

1. Master’s degree in Statistics, Mathematics, Computer Science, Data Science, or related fields, preferably with a business orientation.
2. Previous experience in a similar role, ideally within the luxury, fashion, or retail industry, is advantageous.

1. Proficiency in SQL, Google Cloud Platform, and Power BI.
2. Excellent knowledge of Microsoft Office, particularly PowerPoint and Excel.
3. Fluency in English, both spoken and written.
4. Demonstrated curiosity, flexibility, teamwork, and problem-solving abilities.

Beginner-level experience in data analytics or a related field, with a preference for experience in the luxury fashion industry.

Master’s degree in Statistics, Mathematics, Computer Science, Data Science, or related fields.

Loro Piana offers a hybrid working mode, allowing for a balanced professional and personal life, alongside the opportunity to work within a prestigious luxury brand.

The culture at Loro Piana is rooted in a dedication to excellence and innovation, fostering an environment where creativity and collaboration are highly valued. As part of the LVMH group, employees are encouraged to contribute to the brand’s legacy while enjoying opportunities for personal and professional growth.