Loro Piana Client Development Specialist

Madrid • Spain

Wednesday, May 21, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and dedication to quality. As part of the esteemed LVMH Group, Loro Piana offers unparalleled opportunities for career growth and development within a global network of luxury brands. The company is committed to fostering an environment that values creativity, innovation, and excellence.

1. Implement strategies and CRM programs from Global and Regional CRM Departments.
2. Act as a Clienteling Ambassador, supporting Store Management to cultivate a high-performance clienteling culture.
3. Inspire and guide the store team to build strong relationships with guests, enhancing customer loyalty and lifetime value.
4. Serve as a liaison between Store, Store Management, and Regional teams.
5. Support Store Manager in optimizing global sales performance and enhancing customer service standards.
6. Lead clienteling activities in partnership with store management, ensuring CRM KPIs are met.
7. Train and support staff in using CRM digital tools, such as the 'My Touch' Clienteling App.
8. Coordinate and supervise clienteling initiatives, ensuring effective one-to-one guest communications.
9. Develop and maintain customer master data, ensuring data integrity and accuracy.
10. Collaborate with Regional Marketing and WW CRM teams on CRM projects and activities.
11. Support talent development and cohesion within the store team, ensuring effective client development practices.

1. Minimum 3 years of experience in a luxury business, preferably as a Store Manager, Senior Client Advisor, or Client Development Specialist.
2. Alignment with the brand identity and strong attention to detail.
3. Fluent in English; additional languages are advantageous.

1. Strong leadership, training, and influencing capabilities.
2. Proficiency in customer data analysis and database management.
3. Expertise in digital tools, particularly clienteling applications.
4. Problem-solving and customer-focused mindset.
5. Proficient in Microsoft Office and SAP Retail, with experience in reporting tools.
6. Ability to build authentic relationships with customers.

Minimum 3 years of relevant experience in a luxury business environment.

Loro Piana offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Loro Piana fosters a culture of excellence, creativity, and innovation, encouraging employees to thrive in a dynamic and supportive environment. As part of the LVMH Group, the company values diversity, collaboration, and the pursuit of excellence in all endeavors.