Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH Group, Loro Piana offers a prestigious platform for career growth within a global network of luxury brands.

1. Deliver exceptional customer service to achieve maximum client satisfaction.
2. Adhere to brand standards throughout the sales and post-sales processes.
3. Collaborate with colleagues to foster a positive work environment and maintain high performance levels.
4. Receive and display products in accordance with company procedures.
5. Maintain an orderly workspace in line with corporate guidelines.
6. Manage the sales process following company standards.
7. Cultivate and sustain strong client relationships to ensure high satisfaction levels.
8. Provide efficient and attentive post-sales service to maintain customer loyalty and promote the brand image.
9. Handle customer claims with supervisor support and transform client interactions into positive experiences.
10. Communicate customer insights to management and follow up on client requests.
11. Participate in product presentations and maintain comprehensive product knowledge across all categories.
12. Ensure the store is well-maintained and visually appealing.

1. Previous experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand values and product offerings.
3. Strong luxury touch and approach.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling abilities.

Minimum of 3 years of experience in a similar role within the luxury retail sector.

Opportunities for career advancement within a prestigious luxury brand.

Loro Piana fosters a culture of excellence, where employees are encouraged to embody the brand's commitment to quality and customer satisfaction. The workplace is collaborative, with a focus on maintaining high standards and nurturing talent.