Loro Piana Client Advisor

St. Moritz • Switzerland

Wednesday, February 26, 2025

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and prestigious environment for professionals seeking to excel in the luxury goods industry. The brand is committed to maintaining its legacy of excellence and innovation, providing employees with unique opportunities for growth and development.

1. Provide exceptional customer service, ensuring client satisfaction and loyalty.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive work environment and enhance performance.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace as per company guidelines.
6. Manage the sales process to meet company standards and achieve sales targets.
7. Cultivate and manage client relationships to ensure high levels of satisfaction.
8. Deliver efficient and attentive after-sales service to promote brand loyalty.
9. Handle customer claims with support from supervisors.
10. Communicate client feedback to management and follow up on client requests.
11. Participate in product presentations and maintain comprehensive product knowledge.
12. Ensure the store's care aligns with brand standards.

1. Relevant experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand identity and a passion for its products.
3. Strong luxury touch and approach.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling skills.
3. Fluency in English; proficiency in German, Italian, and French is advantageous.

Minimum of 3 years of experience in a similar role within a luxury boutique.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the prestigious LVMH group.

Loro Piana fosters a culture of excellence, innovation, and collaboration. The brand values its heritage and is dedicated to maintaining a positive and inclusive workplace where employees are encouraged to thrive.