Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its commitment to unparalleled quality and craftsmanship. As part of the esteemed LVMH Group, Loro Piana benefits from the resources and prestige of one of the world's leading luxury conglomerates, offering employees a unique opportunity to be part of a global network while maintaining the brand's heritage and dedication to excellence.

1. Provide exceptional customer service to ensure client satisfaction and loyalty.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive work environment and enhance performance.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace following company guidelines.
6. Manage the sales process in line with company standards.
7. Cultivate and sustain commercial relationships with clients to ensure high satisfaction levels.
8. Deliver after-sales service with efficiency and care to promote brand loyalty.
9. Handle customer claims with the support of a supervisor.
10. Communicate client information to management and execute follow-ups on client requests.
11. Participate in product presentations and maintain comprehensive product knowledge.
12. Ensure the store's visual and product care aligns with brand standards.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand and products.
3. Strong luxury touch and approach.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling skills.
3. Proficiency in Russian is advantageous.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Employees enjoy the benefits of working for a prestigious brand within the LVMH Group, including opportunities for professional growth and development.

Loro Piana fosters a culture of excellence, where the dedication to quality and craftsmanship is paramount. The work environment is collaborative and supportive, encouraging employees to contribute to the brand's legacy while developing their own professional skills.