Loro Piana Client Advisor

Portofino • Italy

Sunday, February 16, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is part of the esteemed LVMH Group. Renowned for its exquisite craftsmanship and unparalleled quality, Loro Piana offers a unique working environment where tradition meets innovation. As an employer, the brand is committed to fostering a culture of excellence and creativity, providing its employees with opportunities to thrive in a dynamic and prestigious setting.

1. Serve as a versatile team member to achieve optimal customer satisfaction.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to maintain a positive and high-performance environment.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy workspace in line with company guidelines.
6. Oversee the sales process, ensuring alignment with company standards.
7. Deliver and uphold exceptional customer service.
8. Manage client relationships to ensure maximum satisfaction.
9. Provide efficient after-sales service to maintain client loyalty and promote brand image.
10. Handle customer claims with the support of a supervisor.
11. Transform customer interactions into positive experiences, reinforcing brand image.
12. Communicate client information to management.
13. Follow up on client requests.
14. Participate in product presentations.
15. Possess in-depth knowledge of product categories and stay updated on store offerings.
16. Ensure the store is well-maintained.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand values and products.
3. Strong luxury touch and approach.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling skills.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Opportunities to work in a prestigious luxury brand environment, fostering professional growth and development.

Loro Piana embodies a culture of elegance, sophistication, and dedication to quality. Employees are encouraged to embrace these values and contribute to a collaborative and innovative workplace. The brand values its heritage while continuously striving for excellence, creating an inspiring environment for its workforce.