Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its exceptional craftsmanship and premium materials. As part of the larger LVMH conglomerate, Loro Piana offers a dynamic work environment that values tradition, innovation, and excellence. Employees are encouraged to embody the brand's commitment to quality and customer satisfaction.

1. Serve as a versatile team member, ensuring the highest customer satisfaction in the store.
2. Adhere to brand style and qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive work environment and maintain high performance levels.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace following company guidelines.
6. Oversee the sales process, ensuring compliance with company standards.
7. Deliver and uphold a high level of customer service.
8. Manage commercial relationships with clients to ensure maximum satisfaction.
9. Provide efficient and caring after-sales service to maintain client satisfaction and loyalty.
10. Manage customer claims with supervisor support.
11. Promote the brand image at every customer touchpoint.
12. Communicate client information to management.
13. Follow up on client requests.
14. Participate in product presentations and maintain comprehensive product knowledge.
15. Ensure the store is well cared for and visually appealing.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand and products.

1. Strong luxury touch and approach.
2. Excellent interpersonal and relationship-building skills.
3. Strong clienteling skills.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the prestigious LVMH group.

Loro Piana fosters a culture of excellence, emphasizing quality, customer satisfaction, and a deep appreciation for luxury craftsmanship. The workplace is collaborative, with a focus on maintaining the brand's esteemed reputation.