Loro Piana Client Advisor

Palo Alto • USA

Tuesday, March 18, 2025

Loro Piana, an esteemed Italian luxury Maison established in 1924, is renowned for its exceptional textiles, ready-to-wear collections, and bespoke garments. As a distinguished member of the LVMH group, Loro Piana is committed to unparalleled quality and excellence, making it a leader in the luxury industry. The brand offers a supportive and rewarding work environment that values employee well-being and growth.

1. Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
2. Develop and incorporate comprehensive product knowledge to facilitate the sales process.
3. Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
4. Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
5. Collect and update client information to enhance future interactions and tailor services to individual preferences.
6. Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
7. Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
8. Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
9. Identify key opportunities for optimizing sales growth and operational efficiencies.

1. Minimum 3 years of sales experience, preferably in a luxury retail environment.
2. Proficient in Microsoft Office, SAP, and other digital tools.
3. Excellent customer service, teamwork, and problem-solving skills.
4. General knowledge of sales, operations, and inventory.
5. Ability to lift and move up to 40 pounds.

1. Sales expertise in luxury retail
2. Proficiency in digital tools and software
3. Strong customer service skills
4. Team collaboration
5. Problem-solving abilities

Minimum 3 years of sales experience, preferably in a luxury retail environment.

Loro Piana offers a market-competitive salary range of $25 to $28 USD per hour, with flexibility to recognize and reward various levels of expertise, performance, and tenure.

Comprehensive benefits package including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, generous product discounts, and exclusive LVMH discounts.

Loro Piana fosters a culture of inclusion and belonging, continuously assessing its employee and candidate populations to ensure diversity and equity. The company is dedicated to creating an environment where diverse identities and perspectives are valued and can thrive.