Loro Piana Client Advisor

Naples • Italy

Tuesday, May 13, 2025

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its exceptional craftsmanship and premium materials. As part of the esteemed LVMH Group, Loro Piana offers a prestigious working environment that values excellence and innovation. The brand is committed to providing unparalleled luxury experiences to its clientele, making it a coveted employer for those passionate about high-end fashion.

1. Serve as a versatile team member, ensuring optimal customer satisfaction within the store.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales process.
3. Collaborate with colleagues to foster a positive work environment and focus on performance.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace as per company guidelines.
6. Oversee the sales process, ensuring alignment with company standards.
7. Deliver and sustain a high level of customer service.
8. Manage client relationships to ensure maximum satisfaction.
9. Provide efficient after-sales service to maintain client loyalty and promote the brand image.
10. Handle customer claims with the support of a supervisor.
11. Transform customer interactions into positive experiences, enhancing the brand image.
12. Communicate client information to management.
13. Follow up on client requests.
14. Participate in product presentations and maintain comprehensive knowledge of all store products.
15. Ensure the store is well-maintained and visually appealing.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with the Loro Piana brand and products.

1. Strong luxury touch and approach.
2. Excellent interpersonal and relationship-building skills.
3. Strong clienteling skills.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

The role offers the opportunity to work in a prestigious luxury environment, with exposure to high-end clientele and premium products.

Loro Piana fosters a culture of excellence, where attention to detail and a passion for luxury are paramount. Employees are encouraged to cultivate a deep understanding of the brand's values and products, contributing to a refined and sophisticated workplace atmosphere.