Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and prestigious work environment that values innovation and excellence. The brand is committed to fostering a culture of luxury and sophistication, providing employees with the opportunity to contribute to its legacy of elegance.

1. Deliver exceptional customer service to ensure client satisfaction and loyalty.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to maintain a positive store environment and achieve performance goals.
4. Receive and display products in accordance with established procedures.
5. Maintain a tidy and organized workspace as per company guidelines.
6. Execute the sales process following the Loro Piana Selling Ceremony standards.
7. Manage client relationships to ensure satisfaction and enhance commercial interactions.
8. Participate in store and department meetings to align with team objectives.
9. Provide efficient after-sales service to maintain client satisfaction and loyalty.
10. Manage customer claims with the support of a supervisor.
11. Communicate client feedback to management and follow up on client requests.
12. Participate in product presentations and stay informed about product categories.
13. Ensure the proper care and maintenance of the store and its displays.

1. Relevant work experience as a Client Advisor in a luxury boutique.
2. Alignment with the brand identity and attention to detail.

1. Passion and motivation for Loro Piana products and brand.
2. Excellent interpersonal, teamwork, and problem-solving skills.
3. Strong stress management, flexibility, and adaptability.
4. Fluency in German and English.

Minimum of 3 years of experience in a similar role within the luxury fashion industry.

Employees enjoy a sophisticated work environment, opportunities for career advancement, and the chance to work with a prestigious luxury brand.

Loro Piana fosters a culture of luxury, elegance, and innovation. Employees are encouraged to uphold the brand's esteemed reputation through dedication to quality and customer satisfaction. The work environment is collaborative and supportive, promoting professional growth and development.