Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the esteemed LVMH group, Loro Piana offers a dynamic and enriching work environment that values tradition and innovation. Employees are encouraged to embody the brand's commitment to excellence and customer satisfaction.

1. Serve as a versatile team member, ensuring optimal customer satisfaction in the store.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive store environment and monitor performance levels.
4. Receive and display products following established procedures.
5. Maintain a tidy workspace in line with company guidelines.
6. Execute the sales process in accordance with the 'Loro Piana Selling Ceremony'.
7. Deliver exceptional customer service and manage client relationships to ensure satisfaction.
8. Participate in store and department meetings.
9. Provide efficient after-sales service to maintain customer loyalty and promote brand image.
10. Manage customer claims with supervisor support.
11. Communicate client feedback to management and follow up on client requests.
12. Participate in product presentations and maintain comprehensive product knowledge.
13. Ensure proper care and maintenance of store displays.

1. Relevant experience as a Client Advisor in a luxury boutique.
2. Alignment with brand identity and attention to detail.
3. Passion and motivation for Loro Piana products and brand.

1. Excellent interpersonal skills.
2. Strong teamwork and problem-solving abilities.
3. Effective stress management, flexibility, and adaptability.
4. Fluency in German and English.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Employees enjoy a supportive work environment with opportunities for professional growth and development within the luxury fashion industry.

Loro Piana fosters a culture of excellence and refinement, where employees are inspired to uphold the brand's legacy of luxury and quality. The workplace is collaborative, with a focus on innovation and customer-centric service.