Loro Piana Client Advisor

Munich • Germany

Thursday, April 3, 2025

Loro Piana, a distinguished name within the Fashion & Leather Goods sector, is renowned for its dedication to quality and elegance. As part of a larger conglomerate, Loro Piana benefits from the robust support and resources of its parent company, ensuring a dynamic and enriching work environment. The brand is synonymous with luxury and craftsmanship, offering employees the opportunity to be part of a legacy of excellence.

1. Provide exceptional customer service to achieve the highest level of client satisfaction.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive work environment and enhance performance.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace as per company guidelines.
6. Manage the sales process following company standards to ensure client satisfaction.
7. Develop and maintain strong commercial relationships with clients.
8. Ensure efficient and caring after-sales service to promote brand loyalty.
9. Handle client claims with supervisor support, turning interactions into positive experiences.
10. Communicate client feedback and information to management.
11. Participate in product presentations and maintain comprehensive product knowledge.
12. Ensure the store's appearance aligns with brand standards.

1. Minimum 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand values and product offerings.

1. Strong luxury sales approach and clienteling skills.
2. Excellent interpersonal and relationship-building abilities.
3. Proficiency in managing client relationships and ensuring satisfaction.

A minimum of 3 years of experience in a luxury boutique setting is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.

Loro Piana fosters a culture of excellence, where employees are encouraged to embody the brand's values of luxury and craftsmanship. The workplace is collaborative, with a focus on maintaining high standards and promoting a positive brand image.