Loro Piana Client Advisor

Munich • Germany

Sunday, February 2, 2025

Loro Piana, a distinguished name in the realm of luxury fashion, is renowned for its unparalleled craftsmanship and exquisite materials. As part of the esteemed LVMH Group, Loro Piana offers a dynamic and sophisticated work environment, fostering creativity and excellence in every facet of its operations. The brand is committed to nurturing talent and providing opportunities for professional growth within the expansive network of LVMH's prestigious maisons.

1. Deliver exceptional customer service, ensuring the highest level of client satisfaction and loyalty.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive and performance-driven environment.
4. Manage product reception and display in accordance with company procedures.
5. Maintain a tidy and organized workspace, following company guidelines.
6. Execute the sales process in alignment with company standards.
7. Cultivate and maintain strong commercial relationships with clients.
8. Ensure efficient and caring after-sales service to promote brand image.
9. Handle customer claims with the support of a supervisor.
10. Communicate client feedback and information to management.
11. Follow up on client requests diligently.
12. Participate in product presentations and maintain comprehensive product knowledge.
13. Ensure the store's visual standards are upheld.

1. Minimum of 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand values and product offerings.

1. Strong luxury sales acumen and approach.
2. Excellent interpersonal and relationship-building skills.
3. Proficient in clienteling and customer relationship management.

A minimum of three years of experience in a luxury boutique environment, with a focus on client advisory roles.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Loro Piana embodies a culture of elegance and refinement, where attention to detail and a passion for luxury are paramount. The work environment is collaborative and supportive, encouraging innovation and excellence. Employees are part of a global network that values diversity and inclusivity, fostering a sense of belonging and purpose.