Loro Piana Client Advisor

Loro Piana, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and exquisite luxury offerings. As part of the esteemed LVMH conglomerate, Loro Piana upholds a legacy of excellence, providing an enriching environment for its employees who are passionate about luxury fashion and customer service.

1. Serve clients in the boutique with professionalism and dedication to luxury sales.
2. Ensure customer satisfaction and loyalty through exceptional service and adherence to brand standards.
3. Collaborate with colleagues to foster a positive and high-performance store environment.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace following company guidelines.
6. Manage the sales process to meet company standards and achieve high customer service levels.
7. Cultivate and sustain commercial relationships with clients to ensure their satisfaction.
8. Provide efficient after-sales service to maintain client loyalty and promote the brand image.
9. Handle customer claims with support from supervisors.
10. Communicate client feedback to management and follow up on client requests.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand values and product knowledge.
3. Strong luxury sales approach and customer service orientation.
4. Fluency in Italian and English.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling abilities.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Employees will enjoy working in a prestigious luxury brand environment with opportunities for professional growth and development.

Loro Piana fosters a culture of excellence, sophistication, and dedication to luxury. Employees are encouraged to contribute to a collaborative and high-performing team environment, where customer satisfaction and brand loyalty are paramount.