Loro Piana Client Advisor

Milan • Italy

Tuesday, April 15, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic and prestigious work environment, fostering a culture of excellence and innovation.

1. Operate in a versatile manner to serve the store, aiming for the highest customer satisfaction.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to create a positive environment and focus on performance levels.
4. Receive and display products according to established procedures.
5. Maintain a tidy working environment in line with company guidelines.
6. Manage the sales process in accordance with company standards.
7. Provide and sustain a high level of customer service.
8. Cultivate commercial relationships with clients to ensure maximum satisfaction.
9. Deliver after-sales service with efficiency and care to maintain client satisfaction and loyalty.
10. Manage client claims with the support of a supervisor.
11. Transform every customer interaction into a positive experience, promoting the brand image.
12. Communicate client information to management.
13. Follow up on client requests.
14. Participate in product presentations and maintain comprehensive product knowledge.
15. Ensure the proper care of the store's visual presentation.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand and products.

1. Strong luxury touch and approach.
2. Excellent interpersonal and relationship-building skills.
3. Strong clienteling skills.

Beginner level experience in luxury retail, preferably as a Client Advisor.

The position offers the opportunity to work in a prestigious luxury environment, with potential for professional growth within the LVMH group.

Loro Piana fosters a culture of excellence, innovation, and luxury, where employees are encouraged to develop their skills and contribute to the brand's prestigious legacy.