Loro Piana Client Advisor

Cortina d'Ampezzo • Italy

Friday, May 23, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and commitment to quality. As part of the esteemed LVMH group, Loro Piana offers a dynamic work environment where innovation meets tradition, providing employees with the opportunity to contribute to a legacy of excellence.

1. Provide exceptional customer service to ensure client satisfaction and loyalty.
2. Adhere to brand standards throughout the sales and post-sales processes.
3. Collaborate with colleagues to foster a positive store environment and maintain high performance levels.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace in line with corporate guidelines.
6. Manage the sales process, ensuring alignment with company standards.
7. Cultivate and maintain strong client relationships to ensure maximum satisfaction.
8. Ensure efficient and attentive post-sales service to uphold brand image and customer loyalty.
9. Handle customer claims with the support of a supervisor.
10. Communicate customer insights to management and follow up on client requests.
11. Participate in product presentations and maintain comprehensive product knowledge.
12. Ensure the store's visual presentation meets brand standards.

1. Previous experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana's brand values and products.
3. Strong luxury touch and approach.

1. Excellent interpersonal and relationship-building skills.
2. Strong clienteling abilities.
3. Advanced proficiency in English.

Previous experience in a luxury boutique as a Client Advisor is required.

Accommodation in Cortina is provided for this position.

Loro Piana fosters a culture of excellence, where employees are encouraged to innovate while upholding the brand's rich heritage. The company values collaboration, attention to detail, and a commitment to providing the highest level of customer service.