Loro Piana Client Advisor
Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exceptional quality and craftsmanship. As part of the esteemed LVMH group, Loro Piana offers a dynamic and prestigious work environment, fostering a culture of excellence and innovation. Employees are encouraged to contribute to the brand's legacy of luxury and sophistication.
- Execute the sales process in alignment with the Loro Piana Selling Ceremony standards.
- Provide and maintain exemplary customer service to ensure client satisfaction and loyalty.
- Manage commercial relations with clients, enhancing each phase of the customer interaction.
- Participate in store and departmental meetings to align with team objectives.
- Maintain a tidy and organized workspace in accordance with company guidelines.
- Ensure high standards of after-sales service to promote brand loyalty.
- Manage client claims with the support of a supervisor.
- Communicate client information to management and execute follow-up on client requests.
- Participate in product presentations and maintain in-depth knowledge of all product categories.
- Ensure proper care and maintenance of store displays and products.
- Stay informed about store stock levels to optimize sales.
- Participate in inventory processes, including end-of-year and rotation counts.
- Prevent thefts and losses by adhering to assigned positions and promptly reporting discrepancies.
- Minimum 3 years of experience as a Client Advisor in a luxury boutique.
- Alignment with the brand identity and attention to detail.
- Passion and high motivation for Loro Piana products and brand.
- Excellent interpersonal and teamwork skills.
- Strong problem-solving capabilities.
- Good stress management, flexibility, and adaptability.
- Fluent in English, both spoken and written; proficiency in additional languages is advantageous.
A minimum of 3 years of relevant experience as a Client Advisor in a luxury boutique setting is required.
Employees enjoy a prestigious work environment with opportunities for professional growth within the LVMH group.
Loro Piana fosters a culture of luxury, quality, and innovation, encouraging employees to uphold the brand's prestigious reputation. The work environment is collaborative and dynamic, with a focus on excellence and customer satisfaction.

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