Loro Piana Client Advisor

Loro Piana, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and luxurious offerings. As part of a prestigious conglomerate, Loro Piana upholds the highest standards of quality and elegance, making it a coveted employer for those passionate about luxury fashion.

1. Execute the sales process adhering to the company's standards, known as the 'Loro Piana Selling Ceremony'.
2. Deliver and sustain exceptional customer service.
3. Cultivate and manage commercial relationships with clients to ensure maximum satisfaction and enhance all phases of the commercial relationship.
4. Participate in store and departmental meetings.
5. Align with the brand's qualitative standards throughout the sales and after-sales process.
6. Maintain an organized and tidy workspace in accordance with company guidelines.
7. Ensure after-sales service is delivered with efficiency and care to maintain client satisfaction and loyalty.
8. Manage client claims with supervisor support.
9. Communicate client information to management and execute follow-up on client requests.
10. Participate in product presentations and maintain comprehensive knowledge of all product categories.
11. Ensure proper care and maintenance of the store and its displays.
12. Stay informed about store stock to optimize sales.
13. Participate in inventory activities for product categories.
14. Prevent thefts and losses by adhering to assigned positions and reporting discrepancies to supervisors.

1. Minimum 3 years of experience as a Client Advisor in a luxury boutique.
2. Alignment with the brand identity and attention to detail.
3. Passion and high motivation for Loro Piana products and brand.

1. Excellent interpersonal and teamwork skills.
2. Strong problem-solving abilities.
3. Good stress management, flexibility, and adaptability.
4. Fluent in English, both spoken and written; proficiency in other languages is advantageous.

A minimum of 3 years of relevant experience as a Client Advisor in a luxury boutique is required.

Employees can expect to work within a supportive and dynamic environment that encourages professional growth and development.

Loro Piana fosters a culture of excellence, where attention to detail and a passion for luxury are paramount. The workplace environment is collaborative, with a focus on achieving shared goals and maintaining the brand's prestigious image.