Loro Piana Client Advisor

Loro Piana, a distinguished Italian luxury Maison established in 1924, is renowned for its exquisite textiles, ready-to-wear collections, accessories, and bespoke garments. As a part of the prestigious LVMH group, Loro Piana is committed to exceptional craftsmanship and the use of the finest raw materials, maintaining its position as a leader in the luxury industry.

1. Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
2. Develop and incorporate comprehensive product knowledge to facilitate the sales process.
3. Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
4. Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
5. Collect and update client information to enhance future interactions and tailor services to individual preferences.
6. Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
7. Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
8. Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
9. Identify key opportunities for optimizing sales growth and operational efficiencies.
10. Role model company values.

1. 2+ years of sales or sales support experience, preferably in a luxury retail environment.
2. Proficient in Microsoft Office, SAP, and other digital tools.
3. Excellent attention to detail, customer service, and teamwork skills.
4. General knowledge of sales, operations, and inventory.
5. Ability to lift and move up to 40 pounds.

1. Sales expertise in luxury retail
2. Proficiency in digital tools and software
3. Strong customer service and relationship-building skills
4. Attention to detail
5. Team collaboration

A minimum of 3 years of experience in sales or sales support, ideally within the luxury retail sector.

Loro Piana offers a competitive salary range of $25 to $28 USD per hour, with flexibility to recognize various levels of expertise, performance, and tenure.

Loro Piana provides a comprehensive benefits package including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Employees also enjoy a generous product discount and exclusive LVMH discounts.

Loro Piana fosters a culture of inclusion and belonging, ensuring diverse identities and perspectives are valued and can thrive. The company is committed to creating an equitable environment through continuous assessment of employee and candidate populations.