Loro Piana Client Advisor

Barcelona • Spain

Wednesday, February 12, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exceptional quality and craftsmanship. As part of the esteemed LVMH conglomerate, Loro Piana offers a dynamic and enriching work environment that fosters creativity and excellence. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and innovation.

1. Serve as a versatile team member to achieve optimal customer satisfaction.
2. Adhere to brand standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to maintain a positive store environment and monitor personal performance.
4. Receive and display products following established procedures.
5. Maintain a tidy workspace in accordance with company guidelines.
6. Execute the sales process in line with company standards, ensuring high customer service levels.
7. Manage client relationships to ensure satisfaction and enhance commercial interactions.
8. Participate in store and department meetings.
9. Provide efficient after-sales service to maintain client satisfaction and loyalty.
10. Manage customer claims with supervisor support.
11. Communicate client information to management and follow up on client requests.
12. Participate in product presentations and maintain product knowledge.
13. Ensure proper care and maintenance of the store and displays.
14. Stay informed about store stock to optimize sales.
15. Participate in inventory activities and prevent thefts and losses.

1. Relevant work experience as a Client Advisor in a luxury boutique.
2. Alignment with brand identity and attention to detail.
3. Passion and motivation for Loro Piana products and brand.

1. Excellent interpersonal, teamwork, and problem-solving skills.
2. Good stress management, flexibility, and adaptability.
3. Fluent in English, both spoken and written; additional languages are advantageous.

Minimum of 3 years in a similar role within a luxury boutique.

Loro Piana offers a comprehensive benefits package, including opportunities for career growth within the prestigious LVMH group.

Loro Piana fosters a culture of luxury and excellence, where employees are encouraged to engage with the brand's rich heritage and contribute to its ongoing success. The work environment is collaborative, with a strong emphasis on teamwork and personal development.