Loro Piana Client Advisor

Loro Piana, a distinguished Italian luxury Maison established in 1924, is renowned for its unparalleled craftsmanship and the use of the world's finest raw materials. As part of the prestigious LVMH group, Loro Piana is committed to upholding the highest standards of quality and excellence in the luxury fashion industry. The brand is celebrated for its exquisite textiles, ready-to-wear collections, accessories, and bespoke garments, making it a leader in the luxury sector.

1. Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
2. Develop and incorporate comprehensive product knowledge to facilitate the sales process.
3. Collaborate with fellow team members to ensure a seamless shopping experience for clients and contribute to the overall success of the store.
4. Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
5. Collect and update client information to enhance future interactions and tailor services to individual preferences.
6. Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
7. Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
8. Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
9. Identify key opportunities for optimizing sales growth and operational efficiencies.
10. Role model company values.

1. 3+ years of sales experience, preferably in a luxury retail environment.
2. Proficient in Microsoft Office, SAP, and other digital tools.
3. Excellent customer service, teamwork, and problem-solving skills.
4. General knowledge of sales, operations, and inventory.
5. Ability to lift and move up to 40 pounds.

1. Sales expertise in luxury retail
2. Proficiency in digital tools
3. Customer service excellence
4. Team collaboration
5. Problem-solving capabilities

A minimum of 3 years of sales experience, ideally within a luxury retail environment, is required.

Loro Piana offers a comprehensive benefits package including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and mental health support through Headspace. Employees also enjoy a generous product discount and exclusive LVMH discounts.

Loro Piana fosters an inclusive and supportive work environment that values employee well-being and growth. The brand is committed to creating a culture of belonging and continuously assesses its practices to ensure diversity and equity.