Loro Piana Client Advisor

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality in textiles and ready-to-wear garments. As part of the esteemed LVMH Group, Loro Piana benefits from the conglomerate's global reach and commitment to excellence, offering employees a dynamic and enriching work environment.

1. Deliver exceptional customer service, ensuring client satisfaction and loyalty.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive store environment and maintain high performance levels.
4. Receive and display products according to established procedures, maintaining a tidy workspace.
5. Execute the sales process in line with company standards, enhancing customer relationships.
6. Participate in store and department meetings to align with business objectives.
7. Ensure efficient after-sales service to maintain client satisfaction and promote brand image.
8. Manage customer claims with supervisor support, turning interactions into positive brand experiences.
9. Communicate client feedback to management and follow up on client requests.
10. Stay informed about all product categories and participate in product presentations.
11. Maintain visual display standards and report any maintenance needs.
12. Stay updated on store stock to optimize sales and participate in inventory management.
13. Prevent thefts and losses by adhering to assigned positions and reporting discrepancies.

1. Minimum of 3 years of relevant experience as a Client Advisor in a luxury boutique.

1. Strong alignment with brand identity and attention to detail.
2. Passion and motivation for Loro Piana products and brand.
3. Excellent interpersonal, teamwork, and problem-solving skills.
4. Effective stress management, flexibility, and adaptability.
5. Fluent in English, with proficiency in additional languages as a plus.

A minimum of 3 years of experience in a similar role within a luxury boutique setting is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious global brand.

Loro Piana fosters a culture of excellence, innovation, and collaboration, where employees are encouraged to contribute their unique talents and insights. The work environment is characterized by a commitment to quality and a passion for luxury fashion, providing a supportive and inspiring atmosphere.