Loro Piana Assistant Store Manager

Loro Piana, an esteemed Italian luxury Maison established in 1924, is renowned for its unparalleled craftsmanship in textiles, ready-to-wear collections, accessories, and bespoke garments. As a distinguished member of the LVMH group, Loro Piana is committed to maintaining the highest standards of quality and excellence in the luxury industry.

1. Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and storytelling to convey product knowledge while upholding service and selling standards.
2. Identify key opportunities for optimizing sales growth and operational efficiencies.
3. Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives.
4. Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with professionalism.
5. Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image.
6. Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards.
7. Provide effective guidance, coaching, and feedback to all team members to foster professional growth and a productive work environment.
8. Create career development plans and identify opportunities for growth for all team members.
9. Participate in the scouting and selection of new team members by collaborating with HR partners.
10. Lead team meetings to provide store performance updates and emphasize key priorities.
11. Enhance comprehension of important operational procedures including inventory management, daily opening/closing activities, and strategic scheduling.
12. Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory.
13. Oversee the After Sales process and flow, including alterations, repairs, and spare parts.
14. Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store.
15. Manage store expenses related to profit and loss including shipping/receiving costs, supplies, and alterations, optimizing expenditure within budget constraints.
16. Oversee proper execution of internal procedures, administrative tasks, and operational activities.
17. Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners.

1. 3+ years of management and sales experience, preferably in a luxury retail environment.

1. Proficient in Microsoft Office, SAP, and other digital tools.
2. Excellent leadership, teamwork, and problem-solving skills.
3. Strong knowledge of sales, operations, and inventory.
4. Ability to travel and work weekends.
5. Ability to lift and move up to 40 pounds.

Minimum 3 years of management and sales experience, preferably in a luxury retail environment.

Loro Piana offers a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy assistance, tuition reimbursement, and mental health support.

Loro Piana fosters a supportive and rewarding work environment that values employee well-being and growth. The company is committed to creating a culture of inclusion, ensuring diverse identities and perspectives are valued and can thrive.