Loro Piana Assistant CRM Manager

Hong Kong • China

Friday, June 20, 2025

Loro Piana, a distinguished name within the Fashion & Leather Goods sector, is renowned for its unparalleled craftsmanship and luxurious offerings. As part of the esteemed LVMH Group, Loro Piana benefits from the conglomerate's expansive global reach and commitment to excellence, providing a dynamic and enriching environment for its employees.

1. Implement CRM activities across the South Asia region to align with global objectives.
2. Perform client analysis to derive actionable insights.
3. Monitor and report on appointment performance and campaign outreach.
4. Conduct post-event analysis to refine client contact strategies.
5. Collaborate with HQ to define seasonal campaigns and in-store event strategies.
6. Work with Area Managers to drive global CRM priorities in acquisition, retention, and upgrading.
7. Design and implement client journeys for key activations such as pop-ups and new store openings.
8. Support data cleansing and client portfolio management activities.
9. Act as an ambassador for clienteling tools to foster a strong clienteling culture.
10. Conduct workshops to enhance clienteling expertise within the retail community.
11. Promote the recruitment journey for prospects and new clients.
12. Participate in quarterly meetings with client ambassadors.

1. Degree in Marketing, Business Management, or a related discipline.
2. Minimum of 5 years' experience in CRM or retail marketing, preferably in the luxury industry.
3. Proficiency in CRM software such as Salesforce and Power BI is advantageous.
4. Strong numerical and strategic analytical skills.
5. Excellent command of written and spoken English, with fluency in Cantonese and Mandarin.

1. Strategic analytical skills
2. Attention to detail
3. Organizational skills
4. Creative mindset
5. Excellent communication skills
6. Ability to multitask in a fast-paced environment
7. Cross-functional collaboration skills

Minimum of 5 years in CRM or retail marketing, ideally within the luxury sector.

Degree in Marketing, Business Management, or related discipline.

The position offers a competitive benefits package, including opportunities for professional development and occasional overseas travel.

Loro Piana fosters a culture of excellence, innovation, and collaboration, encouraging employees to contribute to the brand's legacy of luxury and quality. The environment is fast-paced and dynamic, offering opportunities for growth and cross-functional collaboration.