Loro Piana Assistant Client Advisor

Vancouver • Canada

Thursday, March 13, 2025

Loro Piana, a prestigious Italian luxury Maison established in 1924, is renowned for its unparalleled quality in textiles, ready-to-wear collections, accessories, and bespoke garments. As a distinguished member of the LVMH group, Loro Piana is committed to maintaining the highest standards of craftsmanship and excellence, positioning itself as a leader in the luxury fashion industry.

1. Facilitate the sales process and enhance the client experience by providing exceptional hospitality and expert assistance in line with Loro Piana standards.
2. Support the sales team with comprehensive product knowledge to elevate the client experience.
3. Build meaningful client relationships through communication via emails, hand-written notes, phone calls, and the clientele app to boost sales.
4. Support CRM initiatives by recording and updating client information to enhance future sales opportunities and tailor services to individual preferences.
5. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
6. Support the maintenance of store displays to ensure alignment with visual merchandising guidelines.
7. Collaborate with store management and the sales team to ensure merchandise is properly replenished, well-maintained, and accessible for seamless operations.
8. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

1. 2+ years of sales or sales support experience, preferably in a luxury retail environment.

1. Proficiency in Microsoft Office, SAP, and other digital tools.
2. Excellent attention to detail, customer service, and teamwork skills.
3. General knowledge of sales, operations, and inventory management.
4. Physical ability to lift and move up to 40 pounds.

Minimum 3 years of relevant experience, with a preference for luxury retail environments.

Loro Piana offers a competitive salary range of $22.00 to $25.00 CAD per hour, with flexibility to recognize various levels of expertise, performance, and tenure.

Loro Piana provides a comprehensive benefits package including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, Headspace mental health support, generous product discounts, exclusive LVMH discounts, and other tailored perks.

Loro Piana fosters a supportive and rewarding work environment that values employee well-being and growth. The company is committed to creating a culture of inclusion where diverse identities and perspectives are valued and can thrive.