Loro Piana Assistant Client Advisor

Santa Barbara • USA

Friday, March 28, 2025

Loro Piana, a distinguished Italian luxury Maison established in 1924, is renowned for its unparalleled quality in textiles, ready-to-wear collections, accessories, and bespoke garments. As a prestigious member of the LVMH group, Loro Piana is committed to excellence and craftsmanship, utilizing the world's finest raw materials to maintain its leadership in the luxury industry.

1. Facilitate the sales process and enhance the client experience by delivering exceptional hospitality and expert assistance in line with Loro Piana standards.
2. Support the sales team with exceptional assistance and maintain a strong sense of product knowledge to elevate the client experience.
3. Build meaningful client relationships through communication via emails, hand-written notes, phone calls, and the clientele app to boost sales.
4. Support CRM initiatives by recording and updating relevant client information to enhance future sales opportunities and tailor services to individual preferences.
5. Actively promote new products through personalized outreach, engaging clients with tailored messages to increase product awareness and interest.
6. Support in the maintenance of store displays to ensure alignment with visual merchandising guidelines.
7. Collaborate with store management and the sales team to ensure merchandise is properly replenished, well-maintained, and easily accessible for seamless operations.
8. Provide exceptional operational and administrative support to client advisors, contributing to the overall success of the business.

1. 1+ years of sales support or sales experience, preferably in a luxury retail environment.

1. Excellent attention to detail, customer service, and teamwork skills.
2. General knowledge of sales, operations, and inventory.
3. Ability to lift and move up to 40 pounds.

Beginner level experience in sales support or sales, ideally within a luxury retail setting.

Loro Piana offers a competitive salary range of $25 to $27 USD per hour, with flexibility to recognize and reward various levels of expertise, performance, and tenure.

Loro Piana provides a culture of inclusion and a commitment to diversity, ensuring all employees feel valued and can thrive.

Loro Piana fosters a culture of inclusion and belonging, continually assessing and enhancing its employee and candidate populations to ensure diversity and equity. The company is dedicated to creating an environment where diverse identities and perspectives are valued.