Longines Luxury Sales Associate

Aventura • USA

Tuesday, February 4, 2025

Longines, a distinguished brand under the Swatch Group umbrella, represents the pinnacle of horological excellence. The Swatch Group, renowned as the preeminent global manufacturer of finished watches, encompasses a diverse portfolio of 16 illustrious watch brands, spanning all price segments. Beyond timepieces, the Group is also engaged in the creation and distribution of jewelry, watch movements, and components, solidifying its status as a leader in the luxury goods sector.

1. Deliver exceptional customer service in alignment with brand standards.
2. Drive sales and contribute to the achievement of store sales goals.
3. Engage in client outreach initiatives to enhance brand awareness.
4. Assist in daily store operations and support management in achieving customer service and sales objectives.
5. Maintain accurate client records and capture essential customer data.
6. Facilitate the sales process following established store protocols.
7. Communicate customer requests and feedback to management.
8. Contribute to the preparation of daily reports and sales reconciliation.
9. Assist in merchandise processing, replenishment, and counter stock monitoring.
10. Document customer interactions for outreach purposes.
11. Participate in merchandising projects, including stock maintenance and display changes.
12. Provide superior after-sales service and execute the 'Thank You' program flawlessly.
13. Support loss prevention efforts to safeguard company assets.
14. Maintain store appearance and ensure merchandise is organized and attractively displayed.

1. High School Diploma or equivalent.
2. 3-5 years of experience in luxury retail sales, preferably in jewelry or timepieces.
3. Strong customer service orientation with a drive to exceed expectations.
4. Ability to work collaboratively in a fast-paced, energetic environment.
5. Excellent verbal and interpersonal communication skills.
6. Self-starter with sound judgment and professionalism.
7. Ability to work with all levels of management and staff.
8. Clientele building skills.
9. Basic computer literacy.
10. Flexibility to work retail hours, including weekends and holidays.
11. Bilingual abilities are advantageous.

1. Exceptional customer service skills.
2. Sales acumen and goal-oriented mindset.
3. Strong communication and interpersonal skills.
4. Teamwork and collaboration.
5. Attention to detail and organizational skills.
6. Adaptability and multitasking abilities.
7. Proficiency in clienteling and customer relationship management.

3-5 years of experience in a luxury retail sales position, with a preference for experience in jewelry or timepieces.

High School Diploma or equivalent.

The position offers excellent health, dental, and vision insurance, with eligibility for employees and dependents starting the first of the month following 30 days of employment. It includes immediate participation in a 401(k) plan with a 100% vested employer match after one year, company-paid life insurance and long-term disability, 18 days of PTO per year with an increase to one month after five years, a special bucket of sick time, holiday pay, and voluntary insurance options. Employees also enjoy product discounts.

The Swatch Group fosters a culture of diversity and inclusion, committed to environmental sustainability and equal opportunity employment. The workplace is dynamic and fast-paced, encouraging teamwork and collaboration while maintaining a high standard of professionalism and customer service excellence.