Longines Customer Service Specialist

Eindhoven • Netherlands

Friday, March 21, 2025

Longines, a distinguished brand within The Swatch Group, is renowned for its timeless elegance and precision in watchmaking. As part of The Swatch Group, the world's largest watchmaking group, Longines benefits from a rich heritage and a commitment to innovation, quality, and craftsmanship. The Swatch Group provides a dynamic and supportive environment that fosters professional growth and development.

1. Provide exceptional customer service and support to clients, ensuring satisfaction and loyalty.
2. Handle customer inquiries and complaints efficiently, offering solutions and alternatives.
3. Coordinate with internal departments to resolve issues and improve customer experience.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of customer service policies and procedures.

1. Bachelor's degree in Business Administration, Communications, or a related field.
2. Proven experience in customer service or a similar role within the luxury retail industry.
3. Fluency in Dutch and English, both written and spoken.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities and attention to detail.
3. Proficiency in Microsoft Office Suite and CRM software.
4. Ability to work independently and as part of a team.

A minimum of 2 years of experience in customer service, preferably within the luxury fashion or watchmaking industry.

Bachelor's degree in Business Administration, Communications, or a related field.

Competitive salary package, comprehensive health benefits, and opportunities for professional development.

Longines, as part of The Swatch Group, cultivates a culture of excellence, innovation, and collaboration. The company values diversity and inclusion, promoting a work environment where creativity and individuality are celebrated. Employees are encouraged to grow and succeed in a supportive and dynamic atmosphere.